When you’re weighing up your options for a new boiler installation, size matters. Not the size of your boiler, but the size of the company that installs it.
Go too big, and you become just another reference number. Go too small, and you may struggle to get hold of them when you need to. So, choose a local provider somewhere right in the middle.
At BASI Heating, were right in the heart of Yorkshire, but we’re still a big enough team to have engineers and heating advisors on hand 365 days a year – it’s the best of both worlds!
There are absolutely loads of benefits to choosing a local heating provider, but here are our top 5:
1. Friendly, helpful service whenever you need it
Is there anything more annoying than sitting in a call queue? Or leaving dozens of voicemails to no response?
To avoid these hassles, we have our own small customer service team ready to answer your queries 365 days a year. We don’t have thousands of customers trying to get through at any one time, so 9 times out of 10, you’ll speak to a friendly, helpful human on your very first call.
2. Local engineers who respond quickly
When you have a query or something goes wrong, you want to be sure you can resolve the situation as quickly as possible. You absolutely don’t want to be told that the next available slot is three weeks down the line.
We have a team including multiple engineers, ready to respond whenever you might need us. Not only that, but as a local provider there will be someone in the area more often than not.
‘A leak sprung from a disused hot water supply and flooded a cupboard. I called Lewis and Tanny who were on their way back from Oldham, and they were there in 20 mins and sorted the leak in seconds.’ Julie Williams
3. Keep everything valid and above board
Choosing a local heating provider it may be tempting to go with an individual – even someone you know through friends or family. Although they may be a good workman, a lone installer may not have the processes that an established company does.
All our boilers come with up to 10 year’s manufacturer backed warranties and we will notify you when you’re due for a service in order to keep that warranty valid for its duration.
We also offer boiler cover plans to ensure you won’t be left with any unexpected bills should there be any problems down the line.
4. Receive honest, impartial advice
A new boiler is a big investment, so the last thing you need is someone giving you the hard sell in order to meet their targets. All of our surveys are carried out by engineers – not salesman – so you will always receive honest, impartial advice. We are a local business, so being true to our word is in our best interest as well as yours.
5. Trust you will receive consistent service
With larger installation companies, there will be regional variations in the quality of service and this can make it difficult to trust reviews you hear about them. At BASI, we are one big team based at the same site and we work hard at providing a consistent service that goes above and beyond.
Our Trustpilot reviews are all by customers from around Yorkshire, so you can trust that they paint an accurate picture of what it is like to work with our team.
We install boilers to suit all homes, from leading manufacturers Vaillant, Worcester Bosch and Vokera. If you’re looking to replace your boiler, why not talk to one of our experts and we’ll arrange a free, no obligation survey to assess your current system.