As a Yorkshire based company we are always looking to help local people and give something back to the community and that’s what our customer service is based on; helping others.
We take customer feedback very seriously and because we’re constantly looking to improve our service and develop our offering, we take these comments and use them to benchmark our performance.
Our ethos is based on locality and local people. We have no wish to be the biggest company with the most customers making the most money – we just want to be the best. We want to hold a reputation as a moral company with real values and a customer experience that is second to none.
It’s not a marketing gimmick either; we have created a pillar in our head office that enables our engineers to get direct customer feedback from their latest installs.
A customer being ‘satisfied’ is not enough for BASI, we want to them to ‘Feel the Love’ – we look to go above and beyond so that following an install or boiler service they are delighted with the whole experience.
Our team of engineers take an hour out every week to discuss feedback they’ve received and the things we need to do more of and the things that we can improve upon. This procedure assists us in tailoring our service as we look to build on the great feedback we continue to receive.
Jaspal Singh is delighted with the feedback from customers and says that he is happy to be small fish, so long as the company’s reputation is unrivalled:
“My intention is not to become the biggest but to be the best. If I can have 30 happy team members who can create 1,000 happy customers a year then I will be happy.”
He goes on to say where most businesses go wrong: “Being profit driven can mean losing sight of the most important thing – your customers. Business can only benefit from having a loyal and content customer base, so why not start there?”
Why not take a look at what are customers are saying about us in our latest testimonials? Or if you would like to learn more about how a BASI boiler could save you money give us a call on 0800 980 6018 or email us at info@basiheating.co.uk.
