The BASI Way

Over the last 25 years, we have grown to offer the best service and the best products, by the best people – that’s the BASI way.

It doesn’t matter if you need a simple boiler repair, or an entire central heating system, we promise to always adhere to the four principles that make up ‘the BASI way’.

Give honest advice

You will only receive completely honest advice from a fully qualified and highly experienced engineer, who has been trained by some of Europe’s largest boiler manufacturers.

And before any advise is given, we will ensure that we fully understand your needs and promise to explain things in plain English.

Offer peace of mind

Having a new boiler can be an inconvenience, which is why we promise to give you as much peace of mind as possible.

We only employ full time, uniformed engineers in smart BASI vans, will arrange a convenient installation date and tell you the name of your engineer as well as what time they will arrive. He will call you when he is on his way and will show his ID badge when you answer the door.

Expert engineers who care

BASI engineers will explain everything they are going to do before they get to work and will be sure to cover carpets and protect work surfaces throughout the process. We pride ourselves on employing engineers who work with care and clean up when they are done.

Once your new boiler installation is complete, your engineer will show you how to use it and answer any questions you have.

Professional aftercare service

We have a dedicated customer care advisor who will call you after the installation to check you are completely happy with the work, and you can rest assured that any problems you are experiencing will be dealt with promptly and professionally.

Our no quibble warranty service covers you for 365 days of the year and all of our engineers carry parts with them so that they can carry out the repair on the spot in many cases.

To find out more about our products, central heating design services or after-sales cover plans, call us today on 08009806018.